Quality Service Management in Tourism and hospitality
This course aims to enable the students to recognize and assess quality management processes in hospitality and tourism-related organization and to evaluate departmental processes and planning strategies.
The topics included in this course include concepts and terminologies of TQM: definition, common element, and terminology; vision and reality – bridging the gap; constructive and critical personal reflection: proposed quality, self-assessment, and peer- assessment; seeking practical feedback for supervisors and continuous improvement, developing a personal management philosophy and personal development plan. (CMO 62 s. of 2016)
The topics included in this course include concepts and terminologies of TQM: definition, common element, and terminology; vision and reality – bridging the gap; constructive and critical personal reflection: proposed quality, self-assessment, and peer- assessment; seeking practical feedback for supervisors and continuous improvement, developing a personal management philosophy and personal development plan. (CMO 62 s. of 2016)
