Quality Service Management in Tourism and hospitality
This course aims to enable the students to recognize and assess quality management processes in hospitality and tourism related organization and to evaluate departmental processes and planning strategies.
The topics included in this course include concepts and terminologies of TQM: definition, common element and terminology; vision and reality – bridging the gap; constructive and critical personal reflection: proposed quality, self-assessment and peer- assessment; seeking practical feedback for supervisors and continuing improvement, developing a personal management philosophy and personal development plan. (CMO 62 s. of 2016)
The topics included in this course include concepts and terminologies of TQM: definition, common element and terminology; vision and reality – bridging the gap; constructive and critical personal reflection: proposed quality, self-assessment and peer- assessment; seeking practical feedback for supervisors and continuing improvement, developing a personal management philosophy and personal development plan. (CMO 62 s. of 2016)
